"A little impersonal"

About: Royal Derby Hospital

Recently was day case in gynae outpatients. Found communication a little slow from nurses and very matter of fact. Wasn't given any notice of when I would go to theatre (would have been nice to know if I was 1st or 5th and they were starting at ?am etc). Nurse just appeared in cubicle and said 'right are you ready'. Appreciate they are extremely busy but found them a little unfriendly.

Ended up having to stay on ward for few hours and had to go to nurses desk twice to ask questions as other than having blood pressure taken and caterers coming in I didn't see anyone. Had to ask twice to have cannula removed before leaving. My husband was collecting me at pick up point so had to leave ward alone, wasn't asked if I would be ok or given any advice or information on what to expect/do when I got home ie. pain management, care of wound, how long off work etc.

Overall I wouldn't rate the hospital badly, it's very clean and well laid out and runs efficiently I just found it a little impersonal and hope my above comments might help as I feel more communication would have made my experience better.

Story from NHS Choices

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Response from Royal Derby Hospital

Many thanks for your comments, which we received via NHS Choices alert today.

We were very sorry to hear of your negative experience whilst attending recently at our Gynaecology Outpatient Dept.

We will certainly share this feedback with the staff in this area so they can reflect on their manner and learn from this.

However, if you would like us to look further into this matter and respond to you more thoroughly, then please consider contacting our Patient Advice & Liaison Service (PALS) who would be happy to assist you in this respect.

They can be contacted via email on dhft.contactpals@nhs.net or via Freephone telephone number 0800 7837691.

Many thanks once again for taking the time to provide us with this information and may we take this opportunity wish you very best wishes for the future,

Kind regards

Patient Experience team for Derby Teaching Hospitals NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful