"thoroughly impressed with the ambulance transport service"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as the patient),

I wanted to let you know I was thoroughly, thoroughly impressed with the ambulance transport service that collected me from my home for my hydrotherapy treatment at the BRI.

I used the transport service a few years ago and vowed never to use it again following the awful service I received being kept waiting at home and at the hospital.

However, I had no alternative but to request transport both last week and this morning. As a disabled person support such as this, helping me to get from A to B is so welcome! I was collected from home, on time by helpful, polite people and then returned home without having to wait for hours.

Thank you for making my hospital visits so much less stressful

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Balloon237

Thank you for taking the time to provide our service with feedback. I'm very pleased your journey was a pleasant one.

We would be very happy to share your generous words of thanks with the ambulance staff involved in your transport, however to do so we will need a little more specific information. If you are happy to do so please may I ask you to contact our Patient Engagement Team on either 01392 458831 or plaudits@swast.nhs.uk and one of the team will be very pleased to take you through the process for sharing thanks with our staff.

Thank you, again, for taking the time to share your story with us.


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