"Average care."

About: Hull Royal Infirmary

My 17 year old daughter had a bleed in get brain in June 2015, the surgeons were able to fix the bleed. The intensive care staff were very good but when it came to her being transferred to the subsequent wards that's where the drop in care happened.

She was left pretty much alone most of the time with me doing the tasks that a nurse should have been doing. The truth is they are over worked with insufficient staff to deal with all the patients.

When it came to her coming home that's when it seriously went wrong. 12 weeks after coming home we've had no out patients appointment or any kind of follow up care. It would appear she was never issued a discharge letter so has been completely missed out of the loop. This is a child not with a broken arm but who has had major brain surgery.. How can this happen? It's a joke!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience at Hull Royal Infirmary.

We will ensure your comments are shared with the Neurosurgery team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful