"Monkey's Tea Party"

About: Castle Hill Hospital

I have never been in a hospital where the ward was in such a chaos!

What a nightmare!

I asked for a bedpan at 8.45pm, which was supplied, told they would be back shortly.

I had had a full hip replacement that afternoon, so was 95% immobile.

I could reach the alarm monitor.

Then when eventually I heard a nurse, I asked them for assistance, only to be told, the apron they were wearing was specifically for tea/coffee duties and that they were not prepared to change.

Eventually a nurse came to my assistance at 10.15, the nurse said I needed to be catharatised, which was inserted at 1.15am.

By which time was I not only in pain from the surgery, but from my 5 hour escapade just to pass urine.

Please be aware that if you are going onto ward 9, there are only 2 staff nurses and 1 auxillary for 29 patients - no doctors or porters etc. From 8pm to 6am.

My experience became much worse, but have no more word allowance to relay the incidents.

Story from NHS Choices

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience on ward 9.

We will ensure your comments are shared with the staff on ward 9.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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