"Improvements have been made"

About: St Mary's Hospital (London)

I am impressed with the improvements in customer care that have been made in this hospital. Previously I have visited and feel that there was a total lack of customer care due to the way I had been spoken to, but when I was admitted a few weeks back I could see that it was greatly improved.

I was spoken to with care and treated extremely well by your doctors and staff.

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is pleased to hear you felt the A&E and Urgent Care Centre at St Mary's hospital has shown an improvement in service.

We are sorry to hear that didn't have a good experience a few weeks ago.

Patient Advice and Liaison Service (PALS) has passed on your comments to senior managers covering those departments.

We thank you for taking the time to post your comments.

We hope you are feeling better.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful