"A review from a British born South African..."

About: Derriford Hospital

I came into Derriford A&E unit on the 31/08/15. As follows is my review and where possible I would appreciate a personal thanks from either Hospital or NHS management to the amazing following staff - 1. Staff in the front desk in the A&E unit were very competent.

2. The triage staff member, the best service from any triage personnel I have ever seen.

3. The nurse who drew bloods and sited a J Loop. Extremely competent and highly professional.

4. All the staff (day and night) who attended to me during my stay, I would work with them anywhere in the world.

5.The catering staff who were polite and extremely friendly.

6.Whoever made the food, world class.

My complaints for review are - 1. The doctors don't "listen" to what the patient is telling them, I have found that most patients have a rough idea of what might be wrong with them. Patients know their bodies better than any doctor will.

2. I felt I would be "blacklisted" if I didn't do or agree with the doctors view point. Sadly this was annoying since I have been a paramedic since 1997.

3. I didn't enjoy the doctors rounds accompanied with their entourage. From my side of the ward, neither did any other patient. Regardless of the Hospital being a learning or Academic facility it is not a nice experience. To date I still don't know which doctor was actually treating/managing me.

4. The toilet seats don't have lids. Scientific studies have shown that when a toilet is flushed without a seat, minute particles and micro organisms can be sent 15 - 25 feet into the air. Not good for anyone with a compromised immune system.

Kind regards

Mr Targett (Lynher Ward. Bed F1)

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Derriford Hospital

Thank you for the positive feedback about your stay in hospital and this will be feedback to the staff concerned. I am sorry the “doctors rounds” were not very positive. As part of a teaching hospital this is an important part of the doctors learning but also ensures all the team know what is happening with your care. The doctor should introduce themselves and their teams and I will remind the consultants about the importance of this. Your consultant name should be written on the board behind the bed along with your name.

I am aware the toilet do not have seats and there are soft pads at the back of the toilet to protect patients backs. You make a valid point and I will discuss this further with our infection control lead. Any patient with diarrhoea are isolated under the Infection control policy and we would endeavour to care for a patient in a cubicle who is immunocompromised.

Thank you for bringing your concerns to our attention. Regards S.Barclay Matron

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful