"Awful, Just awful!!"

About: King's College Hospital (Denmark Hill)

The Department is trying to do its best I guess given the vast amount of patients they have to deal with, and the budgetary restraints imposed by a short sighted government. So I am very sympathetic. But I attended suffering a broken leg and whilst my inpatient care was amazing, the follow up care has been abysmal. The nature of my injury was such that i needed an obtrusive scaffold fitted around and in the injured limb for support and to straighten the bone. However this scaffold was due to be removed by day surgery on or around the 18th of August and as im writing this on the 7th of September, my leg is still resolutely metal bound, not you understand because of any medical reason but because of an administrative oversight in which i was simply forgotten, and as a result no such appointment was booked by the department. This in itself, although a little irritating should not have been a problem. Easily rectified by booking me in for a later time. But after three weeks of phone calls to the hospital by myself and numerous promises by the staff to investigate and resolve the issue I am no nearer to a solution. They promise to call straight back and don't.........they promise to "personally deal with it" and don't.............they promise to "get to the bottom of this oversight" and given the fact it is 19 days later and having received no communication other than my phone calls and their increasingly hollow attempts at placation I have begun to very much doubt their ability to do so

Story from NHS Choices

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Response from King's College Hospital (Denmark Hill)

I am very sorry to hear about the problems you experienced in trying to get your follow up appointment after your surgery.

This is obviously unacceptable and I apologise for the inconvenience this has caused you.

I am also sorry that it's taken a long time to respond to your online comment and realise that it may be too late to assist you should your appointment still be outstanding.

However, if you are still experiencing issue and haven't already done so, can I suggest that you contact our Patient Advice and Liaison Service (PALS) who can assist you further.

You can either email via kch-tr.pals@nhs.net or call the DH service on 020 3299 3601 Apologies once again for the poor communication you have experienced.

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