"Waiting Time from insertion eye drops"

About: Watford General Hospital

On arrival at the hospital at 3pm Fri 4.9.2015 and self reception touch screen, was called forward by triage nurse who spent some considerable time inquiring where I lived. It was very annoying as without going into detail I am 73yrs old and through no fault of my own am currently homeless of no fixed abode. But having accepted I was not in a good place mentally as I also suffer from severe anxiety, we shook hands and I was duely called to have the drops insert prior to receiving laser treatment started at Milton Keynes Uni Eye Department on 4 June 2015, to be continued by arrangment of Watford GP due to current homeless situation it was agreed Watford General should complete the treatment. Having inserted drops 2.5hrs later I had not been seen and at precisely 5/30pm I left the department to head back to Luton Travel Lodge where I am temporarily accommodated. 11hrs on my feet for a 73yr old man who is high risk category 5 and Poditry. No one came to opoligise and no one informed me as to when I might be seen in fact there no visible staff in the departmentt when I left. Because the way I was treated I shall not return but wait until I get allocated new accommodation in MK. Peter G Dancey

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Response from Watford General Hospital

We are sorry to learn that your experience of our hospital was not as expected.

If you would like us to investigate this matter further on your behalf, please contact our colleagues in the Complaints Department on 01923 217866.

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