"not satisfied"

About: Macclesfield District General Hospital

My 92 year old, very healthy mother had an operation to remove a cloudy lens from her eye on 5th May at Macclesfield Hospital which unfortunately for her, went wrong.

We were sent to Manchester Royal and visited 3 times in total where the remainder of the lens from the back of her eye was removed.

After applying many different drops, numerous times a day, her eye has now fully healed but is useless without a lens, she is effectively temporarily blind in one eye through no fault of her own.

I am at my wits end trying to contact the hospital to see why, 5 months down the line she has still not received a letter stating an appointment time to have a lens replaced. The consultant's secretary has an answer machine, the patient care team have an answer machine on both numbers and I am disgusted that she has been left for so long - losing her confidence to go out and struggling with every day life as she never did before.

I feel she should have had priority regarding an appointment as there needs to be closure after this lengthy ordeal she is going through.

Today, both my mother and I are going to the hospital where I plan to speak to someone about an appointment, I was told by the secretary early August that September appointments had not yet been sent out and here we are, 4th September and nothing.

It is hard to believe that this has taken so long and my mother is left waiting and waiting.

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Response from Macclesfield District General Hospital

We were very sorry to read your comments. We understand the issues outlined above were resolved directly with the department concerned, however if you would like to discuss your concerns further please contact the trust's Customer Care Team who would be more than happy to assist you. The team can be contacted via telephone on 01625 661449 or 01625 661111. (There is an answer phone available out of hours) You can also contact the team via freephone on 0800 161 3997. Email: ecn-tr.CustomerCareService@nhs.net

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