"The food and ward noise"

About: Ninewells Hospital / Cardiology

(as the patient),

While working as a dietetic assistant at another hospital people often complained about the food at Ninewells. I was in Ward 1 and the quality of the food and portion sizes was brilliant. An elderly lady who had lost a great deal of weight, looked forward to the meals and ate everything, very important for elderly people who may be malnourished.

My only gripe was the loud beeping of the monitors in bay 4. My head was splitting and I could not sleep. I realise they are important, but could some other kind of alert be put in place, flashing lights at the nurses station.

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Response from Alison Moss, Feedback Manager, NHS Tayside

Thank you for taking the time to share your feedback and for your kind comments in relation to your experience of the food provided during your stay in hospital. I am sorry, however, that you were disturbed by the noise and unable to sleep. It is our goal as nurses to ensure that we promote as much rest as possible for our patients, therefore your comments are extremely valuable to enable us to make further improvements.

There are two stations within the ward to view and review the wireless monitoring used for our patients who require continuous cardiac monitoring. Unfortunately these have to have alert alarms to ensure any abnormalities are picked up by the nursing teams who are working across the whole unit. There is a function which allows the volume to be reduced in the overnight period to minimal levels, although not silent. Following other comments in relation to this issue, the staff have access to 'sleep' kits on the ward containing ear plugs and night masks which should be offered to patients. I am also currently working with Medical Physics colleagues and the monitoring company to try to find further solutions in order to reduce noise levels.

Kind regards.

Meg Park, Head of Nursing

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