"Concerns about catering at Nottingham City Hospital"
About: City Hospital campus / Clinical haematology City Hospital campus Clinical haematology NG5 1PB
Posted by silversurfer (as ),
I recently had a long stay in Toghill ward (clinical haematology) of Nottingham City Hospital.
On the positive side the nursing staff were wonderful and caring, a tribute to the NHS in difficult times.
On the negative side the catering which has recently been outsourced to Carillion was terrible. Staff who couldn't remember orders, delivering the wrong food and even forgetting simple orders like tea or coffee between the bed and trolley. Unavailability of simple foods such as brown bread or soup. Unwillingness to serve soup in a mug and then tutting when I insisted. Supplying outdated food e. g. fruit bag or providing dirty cutlery both of which are dangerous in a ward with people who are immune compromised.
I and a fellow patient have already given feedback to one of the local managers as it needs major improvement.