"Reception staff are the worst"

About: St Helier Hospital

The reception team at the Maternity Unit are incredibly rude and unhelpful. It's just shocking that they should be speaking to pregnant people in this manner, which can leave people in a distressed condition. I was hung up on more than once and spoken to very aggressively by one particular member of staff and I am 36 weeks pregnant - a situation which left me in tears and causing unknown distress to my baby also. It's knocked my confidence in the department and I am now concerned about how I will be treated in this department for the rest of my pregnancy and delivery.

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Response from St Helier Hospital

We're very concerned to hear that you feel this way about our maternity department and we would like to look into this further. Could you please get in touch with our Patient Advice and Liaison services (PALs) team via pals@esth.nhs.uk or on 020 8296 2508 to help us look into this matter further?

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