"Septoplasty and polypectomy operation"

About: Freeman Hospital

I had an operation on my polyps to be removed and a septoplasty. Before my operation all staff were very nice especially all involved in theatre, they are top staff. Coming back to the ward after my operation was fine too. I had to stay overnight due to my operation been later in the day, I was experiencing horrifuc headaches the next day but the nurses totally dismissed what I was telling them so I was discharged with paracetamol and codeine despite me telling staff it was having very little effect.

Not 24 hrs later I had to call an ambulance from home as the pain was so unbearable I felt like my head was going to explode. Ambulance was my last option as the ward number they give you to call incase you need advice does not get answered! So anyway after been assessed by quite a rude doctor in the assessment suites I was sent back to ward 10 to establish if anything further was going on and to get control of my pain. I had CT scans and bloodsand all were fine but I was still having horrifc pain and numbness in my face. Again all the nurses were making me feel that I was been soft and that it was not that bad. They were very dismissive still insisting on just paracetamol and codiene. After been on the ward 2 days in agony I eventually got another pain relief and this was only slightly better. At no point was my pain being controlled. The ward was very very noisy, I just wanted my curtains closed for privacy as I was in so much pain and extremely light sensitive but on 2 ocassions HCA opened my curtains without asking!

I was discharged after 3 days still in total agony and face numb. The nurse who discharged me was very patronising stating I only had a migraine and then asked what operation did I have? Surely they should be aware of patients history!

I told them I was not happybern discharged as I wasno further forward to when I was admitted but they contiued anyway to discharge me.

I got home and spent the night in agony so contacted my GP next day who came to my house and controlled my pain that hour!

I am still experiencing horrific head pain if I miss my pain killers or am late and my face is still numb a week after the operation but I am so reluctant to go back to the hospital as they ha e not helped me at all!

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Response from Freeman Hospital

Thank you for your feedback concerning your visit to ENT at the Freeman Hospital. We are very pleased that you found the staff attitude accommodating prior to and during your operation and your kind comments about this are acknowledged and very much appreciated. However, we are concerned to read your further feedback, that you felt let down by staff upon your discharge and later on in the Assessment Suite and Ward 10, who you felt were dismissive of your symptoms.

Polyp removal and septoplasty surgery are conducted every week within ENT and some pain is always expected following such a procedure. It is clear from your feedback that your pain was not managed sufficiently, which is most unusual and for which we would like to apologise for the distress this has caused.

We have shared your comments with relevant staff and are grateful to you for providing this opportunity for staff to learn and improve services.

You note that you have on-going problems and If you would wish to discuss this matter further the Directorate Manager, Mrs. Jean Applegarth, would be more than happy to do so and can be contacted on 0191 2231091. Alternatively if you would like our Patient Relations Department to follow this matter up on your behalf you can email your concerns to them at patient.relations@nuth.nhs.uk .

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