"dental surgery"

About: Queen Victoria Hospital (East Grinstead)

yesterday I attended qvh for two extractions of two roots being a very nervous patient and dreading going for three weeks, along I went I was greeted in the dental reception by a receptionist who was lovely and helped me book in, I was seen on my appointment time and went into a very clean minors theatre where I was greeted by the surgeon and two nurses what a team I was put at ease straight away by these three angels, and then the scary bit but why did I worry the Doctor who did my extractions was so calming and gentle I can say with my hand on my heart I did not feel a thing travelled from West Malling to the hospital and boy was it worth the travel, thanks to everyone who was involved in my care what a fantastic hospital this is, no pain today no swelling marvellous, once again thank you all so much!

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Response from Queen Victoria Hospital

Dear Mr Howard

Thank you for your feedback.

I can fully understand how nervous your felt and it is a real credit to our staff that they were able to put you fully at ease. It is important to us that we make all patients as comfortable as possible during their time with us and it is always pleasing to hear when we achieve the standards we set ourselves.

Thank you for taking the time to share your experience and express your kind appreciation for the care you received.

Kind regards

Nicolle Ferguson - Patient Experience Manager

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