About: St Mary's Hospital (London) St Mary's Hospital (London) London W2 1NY
Posted by Karen
We arrived in the early ours of 2nd September - my 93 year old mother in law had, had a fall and had broken her hip. The ambulance staff were professional and reassuring, calm and caring.
A&E staff - nurses, managers, doctors, assistants every single one was fantastic, caring, professional and treated Margaret (who has memory issues) and myself (who was a littleanxious and upset) with respect and care. Whoever was in charge - I would like to give them praise too - the tone of a ward is set by the leaders and no-one was defensive, abrupt or 'jobsworth' - so thank you and well done.
All the orthopaedic doctors/anaesthetists (we saw 2 sets on shift change at 8am) where calm/reassuring and professional and explained everything well.
An exceptional service. Thank you all so much