""Marvellous darling""

About: The Clatterbridge Cancer Centre

I have nothing but the profoundest respect for the medical team on this day care unit. Their professionalism is outstanding and their understanding of the needs and concerns of their patients is palpable.

My sister ,at the age of 80, is undergoing a second course of treatment after an initial diagnosis four years ago of breast cancer which went into remission but has now returned and the treatment she is receiving is nonpareil.

However, the administration is sometimes chaotic with a lack of communication and "system" overload contributing to some long waiting times and confusion about the order and priority of treatment. Which was my sister's experience on 2/09/2015 but was resolved by an experienced and sensitive administrator and a continued recognition of the problem by both the more experienced administrators and nursing staff.

The first point of contact at the unit is staffed by less experienced staff which I respectfully would suggest should receive more support and direction allowing me to raise the rating of this unit from my 9.5 to a magnificent 10.

I wish to express my appreciation,on my sister's behalf, for allowing me to thank these exceptional professional people and to raise some issues which may contribute to everyone's better experience of a difficult time.

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Response from The Clatterbridge Cancer Centre

Thanks so much for your feedback. We're delighted to hear that you were so impressed by the healthcare professionals caring for your sister and would like to apologise for the waiting times and administrative issues you experienced. We really do want to make sure we improve this and would welcome any further feedback that either you or your sister would be willing to provide - we want to make sure that every aspect of the service we provide is excellent and that our patients' experience of care is as seamless and positive as possible.

If you would be willing to provide further information, you can contact Sue Relph, Patient Experience Manager, on sue.relph@clatterbridgecc.nhs.uk or 0151 482 7927. Please be assured that we welcome feedback that will help us improve and deliver the very best care to our patients.

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