"I went to the minor injuries dept. ..."

About: Malton Community Hospital

(as the patient),

What I liked

I went to the minor injuries dept. after experiencing a sharp pain in my chest whilst doing some heavy lifting. I waited at the reception for 10 minutes, barely able to breath with pain, was greeted by an extremely abrupt and rude middle aged nurse who totally ignored what I was trying to say and basically told me that I would recieve no care because I didn't have an injury. Still in agony, I then had to return home, where I had to make an emergency appointment at Derwent Surgery, who were excellent and let me see a doctor straight away, who was very sympathetic and diagnosed a cracked rib.

What could be improved

The nurse was rude and really upset me, the dept. seemed totally understaffed.

Anything else?

Malton Hospital minor injuries dept. is a farce and if you injure yourself in Malton, I would recommend going to the Derwent Surgery first. If it's urgent, then you are basically stuffed.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Malton Community Hospital

Thank you for your comments and we apologise for not responding at the time of posting. Please be assured that in future York Teaching Hospital NHS Foundation Trust will respond to all comments in a timely manner.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful