"Pleased with consultation"

About: Medway Maritime Hospital / Ear, Nose and Throat

(as the patient),

I had an inpatient appointment for 10. 15 due to reoccurrence of laryngitis. This was a follow up appointment from 3 months ago. The receptionist was very helpful and friendly. Sat in the waiting room to be called. The waiting board advised that my doctor was not in surgery but his registrar was running approximately 15 minutes late. This was understandable.

Eventually around 11. 10 I was called, to which I was expecting an apology for the time delay, but for this I was disappointed, no apology. In respect of the consultation I was extremely pleased with and due to my laryngitis returning again, I am currently seeing a speech therapist, I will be returning in 3 months times. I hope that the waiting time will have improved.

In all the service apart from the time delay and lack of apology I have been impressed with.

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Response from Medway NHS Foundation Trust

Thank you for your recent positive posting.

Your comments have been passed to the team.

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