This hospital was truly shocking and disgraceful. The Support Workers and zero knowledge on any aspect of mental health. I heard a member of the nursing staff shout at a patient in restraint for trying to get them to calm down? Surly if you wanted a patient to calm down how is shouting going to help! I was even threated by a staff member... "if you don't give me the phone i will pit you in restraint myself"!

The doctor thought i had a heart condition when i had no physical problems and they he decided to change my medication!

Overall i was shocked and disgusted with this service.

Story from NHS Choices

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Response from The Huntercombe Hospital - Norwich

Dear Anonymous, Thank you for taking the time to write a post on NHS Choices.

I was very disappointed to read about the experience you received on this occasion at Huntercombe Hospital Norwich.

Patient care and treatment is our number one priority, and the description you have given me does not reflect the patient care we take great pride in, and I apologise for that.

I would welcome the opportunity to discuss this with you further so please would you contact me here at Huntercombe Hospital Norwich on 01603 277138 at your convenience.

Thank you once again and I look forward to hearing from you.

Pauline Goffin, Hospital Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful