"Dignity and respect"

About: Medway Maritime Hospital

Matron told a doctor off who was about to check my mums condition in front of everyone. The matron in all fairness aplogised to my mum.Also saw an elderly lady on a trolley bed in her underwear! All a bit callamitous really as doctor kept walking off leaving us standing there! We were then told to go to Lister ward...well what can I say...inadequate waiting area and had to sit on floor with doctors and nurses walking past and not batting an eyelid which says a lot. I do understand Hospital has a huge cattachment area but seems to me Medway Hospital has a mountain to climb

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Response from Medway NHS Foundation Trust

Thank you for your recent feedback.Please accept our apologies that the experience was less than satisfactory. This is not accepatble practice and we will forward to the department to ensure other patients do not have a similar experience.

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