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"Troublesome two year old"

About: Good Hope Hospital

My child decided that the best place to put a bead was not on the braclets we were making but up his nose. On contacting the GP surgery the receptionist told me to take my child to A&E. One quick trip to the children s A&E department and the bead was removed with no fuss. Friendly staff , efficient service, clean and pleasant environment.

It is a shame that we had to use valuable A&E services to resolve our problem as the technique to remove the bead could have easily been done at the GPs.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 27/09/2015 at 14:32
Published on Care Opinion on 28/09/2015 at 12:32


Dear Anonymous

thank you for providing your feedback about your child's recent need for Children's Accident and Emergency Services at Good Hope Hospital.

I will ensure that your comments are forwarded to the Matron for the Emergency Department who will communicate your thanks to all of the emergency team.

I do hope your little one is now fully recovered!

Kind regards

Marie Helebert

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