"Excellent Care"

About: University Hospital Hairmyres / Emergency department

(as the patient),

I was unlucky enough to catch bacterial pneumonia at the end of June. My GP failed to diagnose it but when I contacted NHS 24 and was admitted to Hairmyres Hospital, the care I received was excellent. The doctors in A and E were efficient and refreshingly unpatronising, as was the consultant who dealt with me later. The nursing staff on wards 4 and 5 were almost without exception wonderful. They were patient and caring as well as efficient and most of the orderlies were similarly great. I have never been an in-patient in hospital before (apart from a brief period having my son) and I have to say that I left Hairmyres with a very positive view of the care I had received. The hospital was clean and even the food was far better than I had expected. The NHS would be nowhere without the hard working staff on the front line and the 1% pay rise that the nurses etc have been given is little short of derisory in my opinion. Give the money MP's are to get as their chunky pay increase to the NHS front line staff I think they at least deserve it!

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Response from Lise Axford, Senior Nurse, Emergency Medicine, University Hospital Hairmyres, NHS Lanarkshire

picture of Lise Axford

Dear Rhys1995

I was sorry to read of your recent illness, I hope you are taking it easy during your recuperation.

I’m delighted that you had such a positive experience during your admission and subsequent stay in Hairmyres hospital. We are committed to providing person-centred care to all patients at all times and your story reflects the standards we aspire to. This applies to all clinical staff groups and support services such as porters and domestic staff.

I’m pleased that you also found the hospital to be clean. Staff work very hard to achieve and maintain these standards which are crucial to the safety of the hospital environment. We welcome feedback regularly about the food and have been holding tasting sessions with the public over the past year in an effort to make improvements.

I will share your feedback with all the departments mentioned, it will be a real motivator for them to keep-up their good work.

I wish you well with your continued recovery.

Thank you for taking the time to contact us.


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