"Could we please have my mum's ears syringed immediately"

About: NHS Leeds West CCG

(as a relative),

Mum needs her ears syringing. I have contacted the doctor the first week in August. the doctor prescribed drops for her ears and advised that the district nurse would syringe her ears after the two week period. I called the doctor to ask when the nurse would visit. They were not able to give me a date. My sister and I both live in London and cannot be with mum. When my sister contacted the doctor and the district nurses, an appointment was provided for in later August and another for even later in August and both were cancelled. It is now four weeks since mum began the drops. She cannot hear the telephone or the door bell and the emergency alarms that she has. We cannot check her hearing aids until such time as she has had her ears syringed. My sister was advised that ear syringing is low priority. This surely cannot be the case here. This is appalling. Mum is totally housebound and her only communication with the outside world is the telephone other than the visits from her carers that she has three times a day to administer the drops. Could we please have my mums ears syringes immediately. I hold you the district nurse team liable should anything happen to my mother caused by her not being able to hear.

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Response from Anne Lavery, Senior PALS Officer, EMBED Health Consortium

Good Afternoon

I am sorry to hear about the problems your family have experienced in accessing healthcare for your mum and hope she is feeling more comfortable. May I also apologise for the delay in response. Our PALS team support the local Clinical Commissioning Groups including Leeds West CCG and I would like the opportunity to discuss your concerns in order to try to establish if this situation could have been avoided and is not repeated. Please call me on our free phone number 0800 0525 270 or email westyorkspals@nhs.net

Kind Regards

Anne Lavery

Senior PALS Officer

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