"far too long wait for results"

About: Castle Hill Hospital / Cardiology Virgin Care Services Limited

(as the patient),

After I have been found a hypertrophic cardiopatia I was referred to Castle Hill Hospital for further investigation. To start with, I had an eco-cardio test at Wilberforce in Story Street (Hull), but they never sent the results to the cardiologist department. When I went there, I had to start again from the beginning with another ecography and thank God they had the same result. Because this condition, I was planned for a 24 hours ECG (Holter) and a stress test. I had the first one but no the second one as they never booked me in. The ECG was 13 weeks ago and no results back so far. In the meantime, 5 weeks ago I had to go to A&E with a chest pain again. They couln't find some kind of abnormality in my ECG but because the most important test to be able to diagnose what's going with my heart wasn't available yet after 8 weeks, they just decided to increase my medication to reduce the palpitations and wait for the coming results. That was 5 weeks ago. Then, 3 weeks ago I had to book an urgent appointment with my GP because I

Started with palpitations again. He was surprised of knowing that after all that time, nothing was back. He rang Castle Hill next day to request the results as priority and after 3 weeks, nothing. My symptoms are getting worse everyday. I'm only 40 with a high risk stroke family background. Unacceptable!

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Response from Russell Elliott, Virgin Care

I'm really sorry to hear about your experience with our service. I cannot respond based on your specific case on this public website, but if you would like to contact me at the Wilberforce Health Centre you can call 01482 335 180 and I would be more than happy to discuss. Alternatively, if you wish to speak to someone independent from the service please contact our Virgin Care Customer Services on 0300 303 9509.

Dawn Kennedy (service manager)

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