"breast clinic at Medway Hospital, Kent"

About: Medway Maritime Hospital NHS Medway CCG

(as the patient),

Arrived for my appointment today at the clinic to be told to go to out patient booking even though my letter said to report to the red zone level 2. When I got to outpatient booking I was told my appt was cancelled I was told I should have been informed which I was not. It was pretty obvious the receptionists at the breast clinic knew and didnt want to tell me.

The lady at outpatient booking who was very helpful told me I was the third lady this had happened to today. I have no new appt and as I have a breast lump this is quite concerning and worrying for me.

My experience was further enhanced by the two car park attendants who thought it amusing that my appt was cancelled which was evidenced by their sarcastic comments.

I have asked my GP to refer me to another hospital!

CQC are you listening?

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Response from Medway NHS Foundation Trust

Thank you for your feedback.

I was sorry to read that your experience was less than satisfactory. Please accept our apologies.

If you would like to contact us with your details we may be able to help.

Please contact the Patient Experience Team on 01634 825004

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful