About: Royal Albert Edward Infirmary

I was admitted, by ambulance, last week after a fall. I had already been taken to hospital earlier that day and discharged within two hours. This time a decision was taken to keep me in. Please bear in mind I have suffered complete weakness of my legs and cannot stand unaided at all. Over the three days I was in hospital I was seen by a doctor twice and no explanation was given as to any tests or treatment. When the nurses had to try and move me they asked me to push with my legs, to which I said I couldn't, and the response "well why not." Isn't that why I am in hospital to find out? I have no appetite for food and barely ate more than a couple of fork fulls in all my time in the hospital. The night before I was discharged I fell out of bed and was very badly bruised all over my body, and very painful ribs. After waiting for six hours for a prescription of antibiotics and still unable to move or get out of bed I was discharged, with no diagnosis, other than a urine infection, in to the care of my husband, with a commode and a Zimmer frame. My husband is a 65 year old man with severe arthritis in his back. The night I got home it took my husband, son and daughter in law 45 minutes to get me in to bed, and I have been there ever since. My husband is unable to move me on his own. I have still only been an,e to eat a few mouthfuls of food in four days. Everyone we speak to cannot believe I was discharged in this condition and without a care package. Our GP is doing what they can but their hands are tied by ridiculous NHS procedures. Avoid this hospital if you can.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting. I am very sorry to learn of your negative experience; it is clear that we have let you down, and this is not what we would want for any of our patients, relatives or carers. Please get in touch with the Patient Relations Department so that we can investigate your concerns, provide you with feedback and any learning outcomes.

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