"Appointments and communication"

About: Basildon University Hospital

It has been 5 weeks now since I had my CT scan, finally after constant calling, I finally got to see my consultant (Urology), after my appointment I was still none the wiser than when I went in, I have been in costant pain for 6 months, after various tests they have found two cysts, one above my kidney and the other somewhere in my gastro area, the consultant said because it was not my kidneys they would need to refer me to Gastrololgy and was not sure how long I would need to wait for an appointment, I have now been in severe pain for the last six months and I am being bounced from one to the other, I just one someone to give me some answers and the treament I need, I feel Urology have just passed the buck, I would like some answers, I have again left a message for my urology consultant's secretary again this morning to make sure that the referal as been done, waiting on an answere again.

If I dont get any answers or appointment today, I will take this higher, I pay my taxes and NI and feel I have every right to be treated as well as the next person.

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Response from Basildon University Hospital

We are sorry to hear that you are not happy with the care you are receiving at Basildon and Thurrock University Hospitals NHS Foundation Trust. Your comments have been shared with the department concerned. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441.

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