"A&E visit"

Daughter needed mental health assessment. Took an hour to be triaged which isn't good when you are distressed.

Once seen we were treated by the most empathic understanding and helpful consultant.

We had a very long wait for crisis team but were given a quiet unused room to wait. Were checked on and all staff were helpful.

The booking in system is a mess. Have to boom in on a self check in which then says it does not recognised you so need to queue at reception.

The new system was slow and too sensitive not picking up names and addresses if slight spelling errors.

My biggest grip in the new surroundings which is much nicer than the old a&e is the lack of privacy at Check in and reception. Everyone can hear why patients are attending and addresses.