"F19 - nothing but priase."

About: Queen's Medical Centre

Hospitals receive bad press so often that I feel compelled to share our very positive story even with a sad outcome.

Our Mum was brought by us,after consulting her GP to the AMRU at QMC. She was in total state of confusion and from the moment we walked through the doors we had nothing but total professional support and care. When mum deteriorated we had a side room and prompt care. Even though they were short staffed in the unit, if we asked for help we got it. My daughter and I stayed with her the whole time until she was moved to a ward and admitted. We were also looked after and advised at every stage. Mum was eventually moved to F19. The doctor and the team on the ward looked after Mum as if she were their own. She made friends with the staff, was no trouble (their views) and was trying to remain independent. Sadly she took a downward turn. The doctor was so caring and thoughtful. They spoke to me frankly and with compassion - if I asked a question they answered it - there was nothing I didn't know about Mums case and her end of life care plan. The doctor juggled the ward in a heartbeat so that Mum could have the privacy of a side room. They made sure she was comfortable and pain free. The nursing staff were so professional and caring. Again we only asked for help if we really needed it and they always came - short staffed or not. The nurses were there to help us at the end in the final hours but without exception, the entire team were professional, loving and caring and we could not have asked for a single thing more from them. There is no better care out there. Thank you all again. Sue (eldest daughter) On behalf of Eileen Powell's Family.

Story from NHS Choices

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Response from Queen's Medical Centre

Thanks for your feedback Sue. I extend my deepest condolences to you and your family at this difficult time.

I have shared your feedback with the Ward F19 team.

Kind regards, Korrina Spencer. Ward manager, F19.

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