About: Cumberland Infirmary

came in with my grandma who has broken her hip all we needed was an X-ray and results be waited over 3/4 hours just for his while she was screaming in pain and no pain killers where given until last minute, informed the nurses several times she needed the toilet and they let her soil herself!! overall there for 6 hours until she got a bed and all day she had nothing to eat where told they would get some thing to her but waited an hour then upon leaving reminded them again, keep asking her ridiculous questions when she has dementia and that should of been passed on she doesn't know! just found it so stupid and ridiculous

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Cumberland Infirmary

Thank you for sharing your experience in A&E. I am very sorry for the upset and distress this has caused both you and your grandma; it is wholly unacceptable your grandma had to wait for pain killers I would like to investigate this further and would be grateful if you would contact me via the complaints team at the Cumberland Infirmary.

I will however in the meantime inform the Matron for the A&E department of your concerns.

Thank you for taking the time to post your comments and please accept my sincere apologies for your grandma's experience.


North Cumbria University Hospitals NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful