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Kindness and support helped me fully recover

Posted By Lead693

"Kindness and support helped me fully recover"

About: Ailsa Hospital / Elderly Community Mental Health Service University Hospital Ayr / General Medicine

(as the patient),

I feel I was fortunate to be found in time and looked after in Ayr hospital till I was well enough to be transferred to Ailsa “Croy house” where I was for 6 months, all the nurses and Drs were kind and supportive to me and where I made a complete recovery.

On my return home before Christmas 2013 I still had very good support from CPN nurse and speech help. Following that if I needed help, I only had to make a phone call. This was also a comfort to me.

I thank you all, Drs, Nurses and staff.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/09/2015 at 13:38
Published on Care Opinion at 15:40

picture of Eunice Goodwin

Dear Lead693,

I am delighted that you are recovered now and that you found your care to be so good. It is a real testament to all the hard work and professionalism of the staff. I will be delighted to pass on your thanks to all the team. Thank you so much for sharing this with us.

Best wishes,

Eunice

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