"personal hygiene"

About: Arrowe Park Hospital

my mother in-law has just spent a week in arrowe park. hospital ward 22.im disgusted that she was neither showered or had a bath whilst there or encouraged to. This being something she struggles to do at home staff were aware of this and still didn't do anything about it .given that she has incontinence problems I am even more annoyed. When I questioned staff they said its up to the patient if they shower or not. And people wonder why hospitals suffer from infections and disease. Disgusting !

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience your mother-in-law had at Arrowe Park Hospital. We are committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right.

We have recorded your comments about Ward 22 and shared your experience with senior management for the department. We record and monitor all feedback, positive and negative, about the experiences our patients have.

We want to investigate your concerns in detail. If you would like us to do so, please ring the Patient Relations team on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Patient Relations team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Patient Relations team can discuss the best way that we can try to address your concerns.

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