This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Lack of GP service

Posted By Help please

"Lack of GP service"

About: Borders General Hospital NHS Borders NHS Grampian

(as a parent/guardian),

Our daughter lives in Aberdeen was admitted as an emergency for abdominal pain and operated on.

When she was discharged she came home to recover but became very unwell resulting in another emergency admission to our local hospital where she remained for the next 10 days.

The staff there were fantastic.

She has been discharged and now has an even longer recovery period of a couple of months.

I contacted our local GP as she requires medication and sick line etc and after a lot of discussions they have refused to assist us stating she needs to get on a train to Aberdeen and see her own GP. They stated that the emergency was dealt with and they are not prepared to take on someone with chronic conditions.

She is a young girl who has spent nearly 3 weeks in hospital and requires follow up and analgesia which we are struggling to get a prescription for.

Our daughter was a patient at this practice since birth to going to university. Thankfully her GP in Aberdeen has helped us and even attempted to talk to our local GP practice were it appears were even ruder to her hanging up on her!

Do all GPs not have a duty of care?

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Linda Oldroyd, Chief Nurse for Surgery, NHS Grampian 8 years ago
Linda Oldroyd
Chief Nurse for Surgery,
NHS Grampian

Submitted on 10/09/2015 at 18:42
Published on Care Opinion at 21:06

picture of Linda Oldroyd

Dear Mum

What a sad state of affairs. I am glad the GP in Aberdeen was able to help. I would contact your local Health Board to seek advice if your issues are on-going. There must be some way of managing a situation which no doubt is replicated up and down the country.

Best wishes to your daughter. I hope she is recovering well.

KInd regards,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Susan Cowe, Quality Improvement Facilitator - Person Centred Care, NHS Borders 8 years ago
Susan Cowe
Quality Improvement Facilitator - Person Centred Care,
NHS Borders

Submitted on 14/09/2015 at 14:23
Published on Care Opinion at 15:35

Dear Help please,

Thank you so much for sharing your experience, we very much appreciate you taking the time to make positive comments and to help us make things better. I was very disappointed to hear about the inconvenience caused to you and your daughter at a time of need.

As you correctly point out GPs do have a duty of care to the patient's on their Practice List. What I would normally expect to happen is for the GP to register your daughter as a temporary resident. We would be happy to discuss your concerns directly with the GP practice on your behalf. If you wish us to progress this please contact Costas Kontothanassis, Contracts Primary and Community Services on 01896 825587.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k