"My daughters a&e experience."

About: Ayr Hospital / Accident & Emergency Ayr Hospital / Cardiology

(as a parent/guardian),

My daughter has an issue with her heart where she spontaneously goes into a very fast and abnormal rhythm (svt). This can happen at any time and sometimes returns to normal with no treatment but other times it is prolonged & requires urgent treatment.

She attended a&e in December 2014 in svt, and again 10 days later. It is normal to have an ECG with this issue to diagnose the rate & rhythm. When svt is confirmed she is moved into resus to have a drug called adenosine which resets the heart.

We were referred to the cardiologist and got an appointment 3 months later. Dr Vennie ( a really lovely and professional doctor) explained she had a referral letter from the a&e department but the ECGs were missing. She said this was a real problem because the treatment to cure the svt is ablation but the specialist area which does this needs the ecgs to determine the cause of the svt. I was told to go and ask at a&e if there were copies attached to my daughters notes but as expected they were missing, or lost. Even more annoying the ECG was lost from the December & January!

Resultantly dr vennie was unable to do anything without the ecgs so my daughters care was hugely affected by this.

If this story is not bad enough my daughter had another prolonged episode of svt in august. I was down south on training, she was with a friend at the time who kindly accompanied her to a&e. My daughter is only 16, being in svt is extremely scary, especially when alarms are going off & she is whisked into resus. I could not believe that her friend (her only comfort at that time) was not allowed to stay with her while she got a drug which causes a really scary feeling. I've been present when she has had it before. Worse than that she asked the nurse if he could hold her hand and was just laughed at. She did say maybe he didn't think she was serious but she was terrified. I could cry thinking about her being there alone so vulnerable and scared.

I will say during this I was pacing a hotel down south and the nurse looking after my daughter phoned and kept me up to date. A doctor also called with blood results which I appreciated greatly.

The staff at Ayr a& e have always been kind, professional, approachable and friendly however I think these things go wrong due to lack of staff. I feel sorry for the nurses and doctors trying their best to do a good job but its impossible with so few of them and so many patients.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Ruxpin567,

What a scary situation for you both. Firstly, may I thank you very much for the kind and complimentary part of your post but I am sorry that your experiences have not all been as glowing.

I have discussed this with one of our senior mangers and she would very much like to look into the areas you highlighted. If you would like to call Ayr Hospital on 01292 614514 or 01292 616002, either Ms Urquhart or Ms Dickson will look into this for you.

I would ask if you can be patient should there be a delay in response as both the senior managers are often away from their desk when the situation demands.

I do sincerely hope your daughter gets the SVTs sorted very soon.

Best wishes to you both,


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