About: Mount Vernon Hospital Mount Vernon Hospital Northwood HA6 2RN
Posted by Pamela Bartholomew
My main concern is that there is no "answer-back" service when one is trying to contact the Department.
Only this week, I wanted to change an appointment and as no one was calling me back, I had to go to the hospital and make my appointment in person which was very unsatisfactory.
This is not the first time this occurrence has happened.
I would suggest pershaps a apart-time member of staff employed to take the telephone calls and arrange the call-backs.