"Very unhappy with ignorant doctors"

About: The Royal London Hospital

I was admitted on Tuesday lunch time and after 4 hours I had been seen by many doctors and was treated very well.

The waiting time was low and I was happy enough, even if each doctor I saw told me my symptoms could be a sign a different thing ranging from panic attacks to a possible heart attack.

Then when I was to be taken upstairs to stay overnight, I was forced to wait in the "day room" for 2 hours while they "looked for a cleaner to clean my bed area".

While I was waiting, I was still attached to a heart monitor which was making all sorts of noises and not being check at all.

Finally I got into bed.

A night in a hospital is like any other hospital, so I won't comment on that.

The next day I was seen by another more senior doctor who informed me that I needed to be taken to ultrasound for a look at my heart asap.

6 hours later I was told it won't happen until the next afternoon.

At this point I checked myself out after talking to a doctor who assured me that I would be contacted to return as an outpatient to received the ultrasound and find the source of my symptoms.

Just before I did leave, I approached the doctor who brushed me aside with "I can't talk now, I'm dealing with a sick patient".

I have just called the hospital to change my address (to make sure I would receive the letter), at which point they told me that I would not be asked to return because I checked myself out.

This is the complete opposite of what the doctor told me and now I feel like he just wanted me out.

I'm not happy, and while I feel well enough to not take up a bed in the hospital I agree that further checks on my heart are required.

Something it looks like is just not happening now.

I have never met a doctor who either had no idea how the system works.

I am not happy with this situation and am not pleased by the idea that I will have to return and go through all of the basics again to receive the treatment I was promised as an outpatient.

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Response from The Royal London Hospital

Dear WilliamGolder

We are very sorry to hear of your experience during your stay at the hospital.

We would like to look into the concerns you have raised here and what occurred during your stay further. To enable us to do this we will need you to provide us with more detailed information about your care. Please do this by contacting the Patient Advice and Liaison Service (PALS) at pals@bartshealth.nhs.uk or by calling 020 3594 2040.

We hope to hear from you soon.

Kind regards

Barts Health NHS Trust

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