"Lipids Clinic over 2 years"

About: St Marks Hospital

This was a caring, professional, skilled and faultless service.

Repeated phone calls were made whilst I was away and often late into the evening to contact me and follow up appointments and blood test. I cannot speak more highly about the quality of the clinical care under the doctor's supervision. I could not have wished for a more attentive, caring and effective series of treatments. Now discharged.

Special mention for the receptionist/nurse who had to rearrange and inform me of changes at short notice. They were very caring and went to great lengths to ensure I had a blood test despite having left the hospital. Very efficient and went beyond the call of any other receptionist I have come across at any hospital. This meant that a second blood test leading to a discharge could be undertaken swiftly, at a lower cost to the hospital and also more convenience to me.

Thank you

Professor Krish Bhaskar

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Response from St Marks Hospital

Dear Professor Bhaskar,

Thank you for your posting and your kind comments. We are pleased to see that you received a high standard of care. I will contact relevant staff with your comments as I am sure that they will appreciate them. I shall also record your comments formally as a compliment.

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail: trevor.lyalle@berkshire.nhs.uk

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