"I get to know the carers and then they change"

About: Carewatch (Inverclyde) (Ayrshire) (Dunbartonshire) (Argyll & Bute)

(as a service user),

Carewatch carers come to my home twice a day, morning and tea time. I did have a few problems but things are not too bad now. Sometimes the carers were coming late and I had to phone up to complain; I didn’t want dinner at 6. 45pm when my slot was 5pm. I feel they are trying to improve on this. Part of the problem is the girls don’t have travel time to get to the different houses.

I will also get the same girls for a while, I get to know them and then they change. I’ve complained about this but it hasn’t improved.

Apart from this I’m very lucky with this service. The girls are usually nice, you can have a wee blether. I appreciate what I’m getting.

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Response from Anna Houston, Managing Director, CarewatchCarewatch (Inverclyde, Ayrshire, Dunbartonshire, Argyll & Bute)

Firstly my sincere apologies for the delay in responding. Thank you very much for taking time to feedback on the service we provide you, we encourage feedback, positive or negative, in any format.

I very much hope that the issues have been resolved and the service has improved, however if you still feel we could improve things for you, please contact us directly by emailing info@inacs.co.uk or calling us on 01294 608222 and asking to speak to the Quality Monitoring Officer who will arrange to visit you so that we can resolve any issues or concerns.

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