"Rude reception staff refused to book me in"

About: Whipps Cross University Hospital

I am absolutely disgusted with the reception in the A&E today 27/08/2015.

I went in because I've been having problems with my stomach and can't keep my food down for almost a week. I also told them I have inflamed skin and it's very itchy which I though could have been caused by the fact I've been unwell. That seemed to be all they heard as they told me straight away they won't be booking me in for skin rash. I said I have stomach problems and they said 'What problems?' I said I can't keep my food down they said 'You are not vomiting are you? No.' I said no but I've been going loo all the time. They said no they won't be booking me in and to go to my GP. Shouting in the front of people humiliating me when disregarding the fact that I need medical attention. I left the A&E in tears. People in the queue behind me were looking at me.

Absolutely appalling to call themselves a nurse. They are not worthy being even on reception let alone nursing. They send me packing after I told them I haven't eaten properly for a week and thought that was ok.

Disgusting attitude belittling people who are unwell.

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Response from Whipps Cross University Hospital

We are extremely sorry to read how you were treated when you came into our Emergency Department. We apologise for the way you were greeted by our reception staff and that they shouted at you. This is not acceptable behaviour.

We have feed your comments back to the team in the Emergency Department so that they are able to address the concerns you have raised.

Thank you for raising this with us.

Kind regards

Barts Health NHS Trust

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