"Very unhappy with service"

About: Horton General Hospital

Very unhappy with treatment! I've waited 4 months to get this appointment to have 10 minutes spent with me. To be laughed at by the Dr when asking how long it would take for the treatment that they recommended with no explanation or reasoning or how it would help! I'm actually disgusted by the visit! And now feel like I'm going to be in pain and suffering for god knows how long with treatment like that! I was made to feel little and pointless by the Dr.

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Response from Horton General Hospital

Thank you for your comments regarding your recent appointment at the Horton General Hospital.

We are very sorry that your treatment was not at the high standard that we expect.

We would like the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Team, on 01856 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful