"Communication training"

About: General practices in Ayrshire & Arran

(as the patient),

Second time I have had to deal with rude and condescending members of staff at this practice. Some training in communication would be welcomed here.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Woods1,

I am sorry you have not been treated respectfully at your practice. There are a couple of things you can do if you want to. Firstly, you can raise this with the practice manager or go through the official complaints process for the practice. This may nor seem overly helpful but you may be aware that GPs are 'independent contractors', so this is an area where I can not always help with. I am sure the practice would want to know how you feel though.

Best wishes,


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