"Not a good experience"

About: Poole General Hospital

We usually attend RBH as it is closer but on this occasion were referred to Poole for a cardio respiratory appointment.

All the disabled parking spaces were taken so we parked in the main car park. On our way from there to the department only one door opened automatically making pushing my relative in a wheelchair extremely hard - only two members of staff opened doors for us. Sign posting once in the hospital was scarce and confusing and we had to ask the way numerous times usually from non clinical staff who were exceptionally helpful and courteous. Luckily we had given ourselves half an hour for this part of our journey.

Things went from bad to worse as the appointment was rushed and the consultant abrupt and lacking in basic communication skills. The consultant seemed visibly stressed and began by telling us in the waiting room in front of other patients that they had only managed to read some of my relatives' lengthy notes. We were not sure if this was a joke or not as they then proceeded to tell us they were in a hurry because they had so many people to see. This may be the case but it doesn't re-assure a patient or relative when they are awaiting a diagnosis and have questions to ask. I gather the consultant is knowledgeable and experienced in their profession but that doesn't excuse poor interpersonal skills and brusqueness.

Unfortunately my relative is due a review in the future so we have to return but are hoping things will be better that day and the consultant less rushed and stressed. Sadly no patient feedback forms were visible anywhere in the hospital hence why I am writing this review in public. I'll also be sending a copy to Healthwatch.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Poole General Hospital

We’re sorry to hear of your experience at Poole Hospital, and would like to understand more about what happened so that we can learn and help to prevent similar situations in the future. Please would you contact our Patient Advice and Liaison Service (PALS) to discuss the issues you raise in more detail? Their contact details are below. Thank you for taking the time to leave a comment.


Tel: 01202 448499

Mobile: 07758 272495

Email: pals@poole.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful