"The speed with which i got my ..."

About: Charles Clifford Dental Hospital

(as the patient),

What I liked

The speed with which i got my appointment/referal

What could be improved

Some joined up thinking and cooperation between the various parts of the profession. There is a real pass the buck attitude and little understanding of the fact that patients are not experts at how the system works. Nobody speaks to anybody else, everybody just tells you to go elsewhere.

Anything else?

I was asked a series of questions designed to get the responses that would best enable the refusal of treatment. No attempt was made to understand or recognise the cause of the actual problem or any suggestion made as to how to go about fixing the situation. I have essentially been sent back to the beginning of a frustrating and increasingly expensive process while my problems get worse and undoubtedly more difficult and expensive to fix.

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Response from Charles Clifford Dental Hospital

Thank you for taking the time to comment on your recent expereince with us.

Please do not hesitate to contact the Patient Advise and Liasion Team on 0114 271 250 or PALS@sth.nhs.uk if you would like us to look further into your concerns.

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