"My NHS experience"

About: North Tyneside General Hospital

I would like to share my recent experiences of the NHS after having knee replacement surgery at North Tyneside General Hospital (Rake Lane).

Too often people are quick to criticise the NHS from excessive waiting times to poor nursing care however as an anxious patient, this has not been my experience!

From my first meeting with the surgeon who performed my surgery to the day I was discharged, everyone who had a role to play in my care were brilliant. It would be unfair to name particular members of staff as they all carried their different roles to such a high professional standard, theatre staff, ward staff, physiotherapists the list could go on.

Sister and the excellent team on Ward 8, both day and night staff, were respectful of my needs. The care and attention given to me and others by the staff on this well run, spotlessly clean ward made my stay bearable.

After nearly 40 years working within the NHS as a nurse, though retired 20 years I am proud to say that there is still ‘care’ in what was always known as the ‘caring profession’. Thank you.

Mrs M Milburn


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Response from North Tyneside General Hospital

Dear Mrs Milburn,

Thank you so much for this review - it was such a delight to read.Kind feedback that I know the team on ward 8 will be Chuffed to receive.

I am so glad that your surgery went well and that you are left with a lasting impression of kind and compassionate staff who wanted to do all they could to support you at this time. I am also delighted as a nurse with such considerable experience of the NHS that you were not left disappointed with the standards of care that you observed both for yourself and others. Quality of this kind is usually delivered through excellent teamwork, in my view, so it was very considerate of you to pay tribute to all the different team members who played a part in caring for you during your stay with us.

Hope the exercises and recovery is going to plan and your pain is bearable. I am sure you will have the details of our orthopaedic helpline, please don't hesitate to come back to us should you need anything.

With all best wishes,


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