"Elderly care"

About: Good Hope Hospital

As the relative of an elderly lady with cancer being treated at this hospital i have to wonder what happened to care and kindness! there is little or no communication between staff and patients with no one to offer a kind word or a little reassurance for the elderly.

Information is difficult to get from staff who clearly need communication lessons! its not hard when requested to look at a patients records and give relevant information to families.

The staff we have dealt with mumble and can't look at you when you speak to them and treat you as if you have no right to hold them up with questions.

When we were told my relative's condition was terminal we were told by the doctor that we would be supported by Palliative care to find the best possible end of life care for her.

We were sent an email with to nursing home options to look at , no face to face conversation and no answers to the many questions we have.

On visiting my relative her drinks had been moved out of reach from her bed and her buzzer no where near her.

We have seen other elderly patients on the wards been left on commodes shouting for help being ignored by groups of nurses chatting at the nurses station.

Disgusting treatment .

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

Thank you for your comments regarding your concerns about poor communication with staff whilst your elderly relative was an inpatient at Good Hope Hospital. I am very sorry that you encountered difficulties at a worrying time whilst your relative was unwell.

We would like to look into your experience in more detail and would ask that you contact the Patient Services Team at your convenience to discuss this further, this will enable us to gain more information from you.

Patient Services can be contacted on 0121 424 0808 or by email: patientservices@heartofengland.nhs.uk. Out of hours we have a voicemail service, please leave your name and number and a member of the team will contact you directly.

Thank you.

Kind regards

Marie Helebert

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