As the relative of an elderly lady with cancer being treated at this hospital i have to wonder what happened to care and kindness! there is little or no communication between staff and patients with no one to offer a kind word or a little reassurance for the elderly.
Information is difficult to get from staff who clearly need communication lessons! its not hard when requested to look at a patients records and give relevant information to families.
The staff we have dealt with mumble and can't look at you when you speak to them and treat you as if you have no right to hold them up with questions.
When we were told my relative's condition was terminal we were told by the doctor that we would be supported by Palliative care to find the best possible end of life care for her.
We were sent an email with to nursing home options to look at , no face to face conversation and no answers to the many questions we have.
On visiting my relative her drinks had been moved out of reach from her bed and her buzzer no where near her.
We have seen other elderly patients on the wards been left on commodes shouting for help being ignored by groups of nurses chatting at the nurses station.
Disgusting treatment .
"Elderly care"
About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
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