"The Royal Liverpool University Hospital A & E"

About: The Royal Liverpool University Hospital

I visited this department yesterday, August 24rd 2015 at about 5.15, advised to do so by the NHS telephone helpline because I had been stung on the mouth by a wasp and my face was swelling rapidly.

I was seen by a nurse quite promptly, who said she would get me some Piriton but returned immediately to say I would have to see a doctor before I could get it.

I then waited 2 1/2 hours, with the pain and swelling getting worse all the time.

I complained to various people that all I needed was some emergency treatment that it would take someone only a few seconds to give me.

I was told othing could be done.

I realise now that I could have gone and bought the Piriton myself, but nobody told me that, and the fact that I wasn't allowed to have it without seeing a doctor led me to think that it was available on prescription only.

When I finally saw the doctor they were horrified that I had been made to wait so long, in pain and needing treatment it would have taken only a few seconds to provide.

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Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Emergency Department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.