"Felt vulnerable and no info was provided"

I was referred by my GP as a precaution as I had swelling in one ankle/ lower leg and he wanted me to have a scan to check, he rang ahead and I was advised to go straight there.

In fact I spent five hours there where blood tests were taken and a junior doctor examined me and a scan was ordered for 3 days time. The first nurse I saw after over an hour and a half seemed so bored it was difficult to get any info about what would happen to me and I felt out of control, certainly the scan would not be today as that was not their system. I was told the blood tests she had taken would take at least 2 hours to get back and then I would see the Dr and possibly consultant but I could not leave the clinic as may have DVT, so lunch was not an option for me. I felt the nurse totally failed to communicate with me appearing very bored by it all, if I had had a DVT I would have hoped for a more sympathetic approach, I felt very alone and vulnerable with no info provided whatsoever!