"Ambulance Booking"

About: North West Ambulance Service NHS Trust / Patient transport service

(as a staff member posting for a patient/service user),

I have been using ambulances for a number of years.

I find the bookings of ambulances to be very “hit & miss” & dependant on who I speak to on the other end of the phone. Staff seem to also provide misinformation in terms of what to do next when refused for an ambulance which causes a great deal of distress.

I find the service "intolerable" & staff to be "blase". I have made a complaint & hope this will change things.

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