"First class service"
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
Posted by L****a
I was admitted via ambulance on a Sunday night with extremely painful stomach pain. Naturally I was apprehensive about being in a new hospital however I was soon feeling reassured with the fantastic care of the team. I was admitted to ward 3.
I was given brilliant care in a very compassionate way, the nursing staff where making sure if I was kept comfortable with pain relief, and even helping me with things I had forgotten like tooth brush and shampoo thank you.
I had surgery in the morning again the surgeons were lovely, treating me as an individual and involved in the decisions. Thank you very much!
Finally I really wanted to mention the extras, parking was fantastic for my visitors lots of easy accessible spaces and cost effective. The rooms on ward 3 were much bigger than any I have previously been in and the menu was amazing, I thought I was in the Nuffield for a moment. Lastly the TVs, touch screen and free! I once spent 2 months in the RVI spending a total of £130 so having free TVs was really delightful to see.
All in all I have to say although I wish my stay was avoidable, I am more than impressed in the New Hospital, the staff, facilities and the very clear emphasis on patient experience. Thank you!