About: Leeds General Infirmary

i went to ent today as my son who is 8 needed new moulds for his hearing aids as ive done many times before when i went the reception no one was on reception and when somone who came i asked if they had a slot to get his moulds done i said i would wait granted i come from otley the other side of leeds which is a long way ,and parking meters ,to be told to make an appointment and they had one in the morning at 9am no good to me ,so i said forget it and walked out my partner asked if there were any appointments and he got 14/9/15 at otley at 4.30 ,so i waisted my afternoon the receptonist was rude abruped and aragant . ive rung the number and no one answers at all so how you ment to make an appointment if you cant get through at all so thats why i drove down and thats reponce i got it wasnt even busy .so why couldnt we wait to just get his moulds done we have done it before and had no problem ,i wont be coming back for moulds and i will only go to have him assest when i get a letter and thats a joke as like i say you ring to either comfirm or cancel or to make another apoint ment and oh ye joy no one answers the phone so what is the point .

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Leeds Teaching Hospitals

Dear Anonymous

I am sorry to read about your recent experience at Leeds General Infirmary. To enable us to investigate this further, please could you make contact with the Patient Advice and Liaison Service (PALS) team at patientexperience.leedsth@nhs.net or on 0113 2066261 to discuss your complaint and provide us with patient details. Once we have this information we can pass it on to management in the Audiology service for them to investigate and respond to you.

Kindest regards


Senior Nurse

Patient Experience Team